All returns are subject to final approval by a TopWeldingMachineSupply.com representative, who must issue a Return Merchandise Authorization Number (RMA #) before a return is initiated.

15-Day Return Policy

TopWeldingMachineSupply.com will accept returns that are initiated within 15 days of receipt of the shipment. Some products may have different return policies or requirements.

All returns must have an RMA # issued by a TopWeldingMachineSupply.com representative.

To be eligible for a return, your item must be:

• Unused and in the same condition in which you received it.

• In the original packaging.

• Returned with all original packing materials, manuals, accessories, and documentation.

Unless otherwise specified, most items are eligible for return to TopWeldingMachineSupply.com, with the exception of opened filler metal containers and all cylinders.

If an item is returned in an unsaleable condition or is otherwise ineligible for return, TopWeldingMachineSupply.com reserves the right to decline the return or refund, or to return the item to the customer at the customer’s expense.

TopWeldingMachineSupply.com also reserves the right to refuse any return that does not comply with this policy.

A 25% restocking fee may apply to special or custom orders, as well as non-stock merchandise.

Please do not send your purchase back to the manufacturer. Returns must be authorized by TopWeldingMachineSupply.com and assigned an RMA number before being shipped.

Receiving Your Refund

Once your return is received and inspected, TopWeldingMachineSupply.com will send you an email confirming receipt of the returned item and notifying you whether your refund has been approved or rejected based on the inspection.

If your return is approved, your refund will be processed and a credit will automatically be applied to your original credit card or original method of payment within 7–10 business days.

Clearance Items

All items marked “Clearance” at the time of purchase are not eligible for returns or exchanges.

Late or Missing Refunds

If you have been notified that your refund was approved but have not received it within 7–10 business days, first check your payment account again, including the bank account or credit card account used to place your order.

Please note that it may take additional time for your financial institution or payment provider to officially post the refund to your account.

If more than 10 business days have passed since your refund approval notification and the refund has not appeared in your payment account, please contact us at:

info@topweldingmachinesupply.com

Damaged Goods

There are times when a package may arrive in damaged condition. Although we take every precaution to ensure our merchandise is securely packaged, damage can sometimes occur during transit.

If an item arrives damaged, please contact us as soon as possible. If the damage is externally visible, please refuse delivery of the package if possible.

If the damage is not externally visible and is only discovered after opening the package:

1. Document the damage in writing.

2. Take clear photographs of the damaged packaging and merchandise.

3. Contact TopWeldingMachineSupply.com immediately.

4. Keep all original packaging and shipping materials until the issue has been resolved.

We will work with you to resolve the issue as quickly as possible and, when appropriate, assist with handling a claim with the shipping carrier.

Defective Machines and Equipment

If you receive a defective machine or piece of equipment, you must contact TopWeldingMachineSupply.com within 15 days of receipt.

To initiate a return for a defective machine or equipment, you must obtain an RMA # from a TopWeldingMachineSupply.com representative.

Once the item is returned, a representative will inspect the machine or equipment and verify whether the reported defect exists.

If the defect is verified, a replacement item will be shipped to you. The replacement will only be shipped after the original item has been received and the defect has been verified.

If TopWeldingMachineSupply.com determines that:

• The machine or equipment is not defective;

• The item is not in its original packaging;

• Parts, accessories, manuals, or other components are missing; or

• The item has been returned in an otherwise unacceptable condition,

the machine or equipment may be returned to the customer at the customer’s expense.

Exchanges

TopWeldingMachineSupply.com will accept exchanges provided that all requirements of this Return Policy are satisfied.

All exchanges must have an RMA # issued by a TopWeldingMachineSupply.com representative.

Items returned for exchange must:

• Be unused and in saleable condition.

• Be in their original packaging.

• Include all original packing materials.

• Include all manuals, accessories, and components supplied with the product.

All shipping costs associated with exchanges are the customer’s responsibility.

Product Warranties

Products that include a manufacturer’s warranty are covered by that manufacturer’s warranty against eligible manufacturer defects for the period specified by the manufacturer.

TopWeldingMachineSupply.com is not responsible for administering manufacturer warranties and does not provide repairs, exchanges, or other warranty services on behalf of manufacturers unless otherwise expressly stated.

Warranty-related repairs or claims should generally be directed to the manufacturer of the product.

Customers should review the manufacturer’s warranty terms and conditions for specific coverage, limitations, exclusions, and claim procedures.

Return Shipping

All returns, exchanges, and defective items must have an RMA #.

The RMA number must be clearly provided on the shipping label or otherwise included with the returned item.

Return Address

TopWeldingMachineSupply.com
5100 W Carefree Hwy
Phoenix, AZ 85086
United States

Do not ship a return to this address until you have received an RMA # and return instructions from a TopWeldingMachineSupply.com representative.

Shipping Costs

The customer is responsible for return shipping costs unless otherwise stated or agreed upon by TopWeldingMachineSupply.com.

Original shipping costs are generally non-refundable. If a refund is issued, applicable return shipping costs may be deducted from the refund amount.

For exchanges, shipping costs associated with sending the replacement product may also be the customer’s responsibility, depending on the circumstances.

Depending on the shipping location and carrier, the time required for an exchanged product to reach you may vary.

For returned items with a value of more than $75, we strongly recommend using a trackable shipping service and/or purchasing shipping insurance.

TopWeldingMachineSupply.com does not guarantee receipt of returned merchandise that is lost or damaged during transportation.

Processing Your Return

To begin the return process, contact TopWeldingMachineSupply.com and request a Return Merchandise Authorization Number (RMA #).

If an item is received without an RMA #, TopWeldingMachineSupply.com reserves the right to refuse the return and return the item to the customer at the customer’s expense.

Before shipping your return, double-check that the product:

• Is in its original packaging.

• Is in saleable condition.

• Includes all original packing materials.

• Includes manuals and documentation.

• Includes all accessories and components originally supplied with the product.

If these requirements are not met, TopWeldingMachineSupply.com reserves the right to refuse the return and issue no refund.

We strongly recommend insuring your return shipment for the full purchase price of the product in case the package is lost or damaged during transportation.

We also recommend using a shipping service that provides tracking information and proof of delivery.

Questions About Your Return or Exchange

If you have questions about this Return & Refund Policy or need assistance with a specific return or exchange, please contact:

A representative will respond as soon as possible during our normal business hours of 8:00 A.M. to 4:00 P.M. CST.

TopWeldingMachineSupply.com reserves the right to update or modify this Return & Refund Policy when necessary. Customers are encouraged to review this policy before initiating a return or exchange.